AGPAL: Quality in Practice
Recognising and rewarding Quality: in practice
Medeco Medical Centre
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IMPORTANT:

Medeco Medical Centre is a Mixed billing clinic.

If you have any flu like symptoms or symptoms of COVID-19 please contact us by phone prior to making a booking or visiting our medical centre.

Mask wearing is recommended in our Medical Centre. If you are experiencing any acute respiratory symptoms please ensure you are wearing a mask.

For the safety of our vulnerable patients, doctors and staff we kindly ask that only 1 (one) support person attend with patients and not to arrive any earlier than 5 minutes prior to your appointment time.

Please be patient when you are attempting to contact the practice as reception staff are dealing with an unprecedented number of enquiries.

Please show respect and understanding when dealing with the reception staff as the Practice cannot tolerate rudeness or aggression towards them as they are only performing their role as required by the Doctors and the Practice guidelines.

We thank you for your understanding and co-operation.

cheerful doctors

Zero Tolerance of Abuse

Medeco Medical Centre has a ZERO TOLERANCE approach for abusive and/or threatening behaviour towards the doctors, staff or other patients in the event you are not in agreeance with the surgery’s Policy and Procedures. This includes shouting, swearing, aggressive actions, threats, inappropriate gestures and name calling.

We respectfully advise you that abuse and/or violence will not be tolerated.

All our staff are here to try their best to provide you with help and support, will be treated with courtesy and respect at all times. In return, we ask that you and anyone that you bring with you to the Practice treat our administrative and clinical staff with the same courtesy and respect.

If a patient or anyone a patient brings with them to the Practice, is abusive, aggressive or violent towards doctors, our staff and/or other patients they will have their appointment cancelled immediately and will be required to leave the clinic.

If patients do not adhere to the practice Policy and Procedures at all times you will be discharged from the clinic’s care and you will need to transfer your care to another practice.

Refusal to leave will result in the police being called.

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