Recognising and rewarding Quality: in practice

IMPORTANT:

If you have any flu like symptoms please contact us by phone prior to making a booking or visiting the medical centre.

Please be patient when you are attempting to contact the practice as reception staff are dealing with an unprecedented number of enquiries.

Please show respect and understanding when dealing with the reception staff as the Practice cannot tolerate rudeness or aggression towards them as they are only performing their role as required by your Doctor and Practice guidelines.

We thank you for your understanding and co-operation.

Telephone Calls

Your Doctor is accessible by telephone; however calls to the Doctor can inconvenience patients whilst in consultation. Doctors will not take calls during consultations. In some cases the reception staff or registered nursing staff may be able to assist you. Messages may be left to the attention of the Doctor and will be dealt with as soon as practicable.

If you experience chest pain or breathing difficulties while “on hold” or outside operating hours of the practice, please dial 000 for assistance.