AGPAL: Quality in Practice
Recognising and rewarding Quality: in practice
Medeco Medical Centre
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Medeco Medical Centre is a Mixed billing clinic.

If you have any flu like symptoms or symptoms of COVID-19 please contact us by phone prior to making a booking or visiting our medical centre.

Mask wearing is recommended in our Medical Centre. If you are experiencing any acute respiratory symptoms please ensure you are wearing a mask.

For the safety of our vulnerable patients, doctors and staff we kindly ask that only 1 (one) support person attend with patients and not to arrive any earlier than 5 minutes prior to your appointment time.

Please be patient when you are attempting to contact the practice as reception staff are dealing with an unprecedented number of enquiries.

Please show respect and understanding when dealing with the reception staff as the Practice cannot tolerate rudeness or aggression towards them as they are only performing their role as required by the Doctors and the Practice guidelines.

We thank you for your understanding and co-operation.

cheerful doctors

Practice Fees and Payments

Medeco Medical Centre is a mixed-billing practice.

We are a Mixed Billing clinic, meaning all consultations (see exclusions below) are time-based and attract a fee. Fees are payable at the time of consultation by cash, credit card or EFTPOS. Accounts are unfortunately not able to be given. The doctors charge fees that reflect the time taken and the degree of complexity in each consultation.

If you have registered your bank account details with Medicare, we can initiate the Medicare rebate into your nominated bank account. To initiate the Medicare rebate patients must bring with them a DEBIT card as Medicare rebates cannot be processed using mobile phones.

For all payments using Visa/Mastercard a surcharge of 1.0% will apply, EFTPOS payments a surcharge 0.5% will apply and if paying via telephone (manual transaction) a surcharge of 1.15% will apply.

If paying by Visa/Mastercard you will need to attend Medicare for your Medicare rebate.

Accepted methods of payment are cash, EFTPOS, MasterCard or VISA.

This medical practice does not accept personal cheques.

Please check with reception or speak with your doctor if you are unsure about any fees.

Patients who will continue to be bulk-billed are:

  • Children 16 years or younger
  • Aged and Disability Pension card holders, and Defence Veterans
  • Students with a valid student card (High School students only)
  • Health care card holders

Patients seeking bulk-billing or concession entitlements will need to present their Medicare card and valid concession cards at their appointment.

For all new born babies who have yet to be registered with Medicare will be privately billed for all consultations with the doctor until Medicare provide the parents with the above requirements.

New Patients

All new patients to the Practice must personally attend the Practice in the first instance.

All new patients are to provide a Medicare card and a secondary form of identification will be requested upon completion of your new patient form (this excluding children under 16).

Should your doctor refer you to a Specialist or for investigations, a fee may apply.

Doctor Indicative Fees

The practice fees for private appointments may vary for each doctor. The fee schedule below are only an indicative fee. Please confirm with the receptionist what the individual doctor’s private fee will be at the time an appointment is made.

Indicative Private Fee Schedule:

MBS Item NoMBS Short DescriptionPrivate FeeRebate
3Short Consultation$60.00$18.95
23Standard Consultation$85.00$41.40
36Long Consultation$125.00$80.10
44Prolonged Consultation$165.00$118.00
Private MBS Consultations fee charges

Fees are subject to change without prior notice.

These fees will also apply to telehealth appointments and payment will be required at the end of the telehealth consult.

Follow-up appointments will continue to be billed at the discretion of the GP.

All accounts are to be settled before another appointment will be made.

*Please note that whilst we do accept cash as payment, exact payment is required as we do not keep any cash on the premises to be able to provide change. Please note that a Medicare rebate will not be processed at time of payment when paying in cash.

How will I know the cost of my appointment before I come in?

Our reception staff will always try to give you the most accurate advice possible about the costs of your appointment ahead of time. However, please keep in mind that the reception staff will only be able to offer you advice based on the information you provide and that your type of consultation may vary in your appointment.

Key indicators that will change the cost of your appointment include the length (time) of your appointment, how many issues you discuss with the doctor, and whether there is a procedure involved in your appointment.

For all other health care service fee’s including (but not limited too) procedural fees, ear syringe, wound dressings fees, ECG’s fees or Spirometry will be advised at time of consultation by your treating GP or reception

Workers Compensation

All workers compensation and motor vehicle accident patients are required to pay their accounts at the time of consultation until a letter of liability is produced from their insurance company. Patients are requested to advise reception if they think their consultation will be a work cover matter.

Services that are NOT bulk billed

  • Patients without a valid Medicare Card
  • Certification and reports. e.g. Drivers medical assessment (Excludes General RTA forms)
  • Pre-employment medicals, leisure activity related medical assessments, insurance and other medico legal reports
  • Complex/lengthy consultations. The doctor you see will inform you of his/her individual policy in this regard where relevant
  • Home visits
  • Duplication/transfer of medical documents
  • Other special requests (which would have to be evaluated on a case to case basis).

Fees for Missed appointments

To ensure we provide the best possible service, the surgery has a “failure to attend” policy.

First time failure to give notice—when either cancelling or postponing an appointment with any of our doctors 2 hrs prior to your appointment time—will incur a warning letter sent to the patient.

Second failure to give notice—when either cancelling or postponing an appointment with any of our doctors 2 hrs prior to your appointment time—will incur a non-refundable fee of $40.00 per patient.

Third failure to give notice—when either cancelling or postponing an appointment with any of our doctors 2 hrs prior to your appointment time—will incur a non-refundable fee of $80 per patient.

Any subsequent missed appointment—with any of our doctors 2 hrs prior to your appointment time—will incur a non-refundable fee of $80 per patient.

(These fees will be payable prior to making your next appointment).

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