Recognising and rewarding Quality: in practice

IMPORTANT:

If you have any flu like symptoms please contact us by phone prior to making a booking or visiting the medical centre.

Please be patient when you are attempting to contact the practice as reception staff are dealing with an unprecedented number of enquiries.

Please show respect and understanding when dealing with the reception staff as the Practice cannot tolerate rudeness or aggression towards them as they are only performing their role as required by your Doctor and Practice guidelines.

We thank you for your understanding and co-operation.

Complaints

This authority is available to you if you wish to make a formal complaint on the medical treatment you have received. It is important for you to note that you must attempt to address your issue with the medical practitioner in the first instance. The following describes the usual flow of the complaint system:

Talk to the receptionist
If you feel your concerns have not been addressed, please write to:
The Manager of Operations
Medeco Medical Centre
535 High St
PENRITH NSW 2750
If you require further assistance, or you feel your complaint has not been meet with an adequate response, contact the Health Care Complaints Commission (HCCC) on the below details.
Locked Bag 18,
Strawberry Hills 2012
PH:(02) 9219 7444 or 1800 043 159 Toll Free.