This authority is available to you if you wish to make a formal complaint on the medical treatment you have received. It is important for you to note that you must attempt to address your issue with the medical practitioner in the first instance. The following describes the usual flow of the complaint system:
- Talk to the receptionist
- If you feel your concerns have not been addressed, please write to:
The Manager of Operations
Medeco Medical Centre
535 High St
PENRITH NSW 2750
- If you require further assistance, or you feel your complaint has not been meet with an adequate response, contact the Health Care Complaints Commission (HCCC) on the below details.
Locked Bag 18,
Strawberry Hills 2012
PH:(02) 9219 7444 or 1800 043 159 Toll Free.