Recognising and rewarding Quality: in practice

IMPORTANT:

If you have any flu like symptoms please contact us by phone prior to making a booking or visiting the medical centre.

Please be patient when you are attempting to contact the practice as reception staff are dealing with an unprecedented number of enquiries.

Please show respect and understanding when dealing with the reception staff as the Practice cannot tolerate rudeness or aggression towards them as they are only performing their role as required by your Doctor and Practice guidelines.

We thank you for your understanding and co-operation.

Patient Feedback

Independent doctors and staff at Medeco are constantly striving to improve the quality and standard of service to patients. We value your input and any suggestion you may have that could assist us in enhancing our service.

Google and Social Media Reviews

We are happy to discuss and address any issues or concerns that you may have regarding your care whilst attending our practice. This can be done in the clinic, over the phone or in writing if preferred.

However, we are unable to respond to negative or defamatory reviews on social media platforms due to confidentiality restrictions, regulations and ethical codes.

Defamatory comments

Defamatory comments which may impact on the reputation of Medeco Medical Centre, the Independent Doctor or Staff, may result in legal action.

If you have any suggestions or feedback, please speak to our Practice Manager.

The Practice manager can be contacted on 02 4724 2000.